A refund is not automatic when a request is submitted. We review the payment record, treatment or product supplied, clinical circumstances and any rights that apply before confirming an outcome.
Scope of this policy
This policy covers refund requests relating to payments made directly to Golabari Dental Care for consultations, dental procedures, appointment bookings and physical products supplied by the clinic.
The website currently does not take online payments or operate an online shop. Payment terms, estimated treatment costs and any specific cancellation conditions should be confirmed with the clinic before treatment or purchase.
Dental services and professional fees
Consultations, examinations, diagnostic work and completed procedures involve professional time, clinical resources and materials. Fees for services already provided are generally not refundable merely because a patient changes their mind or the outcome differs from an expectation.
Treatment outcomes can vary according to oral health, healing, biological response, aftercare and other individual factors. This does not prevent you from raising a genuine concern for clinical review.
When a refund may be considered
Depending on the facts and applicable rights, a full or partial refund may be considered where:
- A duplicate or clearly incorrect payment was collected.
- Payment was made for a service that the clinic did not provide.
- An appointment or planned treatment was cancelled and the applicable terms allow a refund.
- A supplied product is confirmed as defective, damaged or incorrect and a refund is the appropriate remedy.
- The clinic determines after review that another refund adjustment is appropriate.
Eligibility and the amount, if any, are confirmed only after assessment.
Charges that may not be refundable
Subject to applicable rights and the circumstances, a refund may be declined for completed consultations or treatment, professional time already used, laboratory or third-party costs already incurred, custom-made dental work, opened hygiene-sensitive products, or missed appointments and late cancellations governed by disclosed booking terms.
No part of this policy removes a remedy that cannot lawfully be excluded.
Advance payments and treatment changes
If you paid in advance and treatment has not started, contact the clinic promptly. Any refund will depend on work already completed, appointments used, materials ordered, laboratory costs, custom work and the terms communicated for your treatment plan.
If a treatment plan changes for clinical reasons, the clinic will explain any revised fee or available credit and whether a balance is payable or refundable.
Refunds for physical products
Refund requests for physical products are considered together with the Return Policy. The clinic may need the item, original packaging, receipt and other purchase information before deciding whether a refund, exchange, repair or supplier referral is appropriate.
Opened, used, fitted, prescribed or patient-specific products may be restricted for hygiene and safety reasons unless they are defective, incorrect or applicable law requires another remedy.
How to request a refund
- Call +91 81001 43246 or contact the clinic and explain your request.
- Provide your name, appointment or purchase date, payment amount and reason for the request.
- Keep the receipt, payment reference, treatment estimate and any relevant product or packaging.
- Attend an assessment or provide further information if reasonably requested.
Sending a website message starts a review; it does not approve a refund.
Assessment and decision
The clinic may review payment records, consent and treatment records, services completed, laboratory work, products supplied and relevant communications. A clinical examination may be necessary when the request concerns treatment quality, comfort, fit or outcome.
We will explain the decision and, where appropriate, the remedy offered. This may include further assessment, adjustment, continuation of care, an exchange, account credit, a partial refund or a full refund.
Approved refunds
An approved refund will normally be made to the original payer using the original payment method where reasonably possible. The clinic may request proof of identity, payment details or written authority before paying a different person or account.
Any authorised deductions for services delivered, laboratory work, custom items or other incurred costs will be explained as part of the decision.
Refund processing time
Once approved and the required information is available, the clinic will initiate the refund within a reasonable period. The time for funds to appear can vary by bank, card provider or payment service and may be outside the clinic's control.
Contact the clinic with your payment reference if an approved refund has not appeared after the timeframe communicated to you.
Concerns about dental treatment
A refund request does not replace clinical follow-up. If you have pain, swelling, bleeding, bite problems, appliance discomfort or another concern, contact the clinic promptly so a dentist can assess the appropriate next step.
Severe swelling, breathing or swallowing difficulty, uncontrolled bleeding or significant trauma may require immediate emergency medical assistance.
Applicable rights
Nothing in this policy excludes or limits patient rights, consumer protections, warranties or remedies that cannot lawfully be excluded or limited. If this policy conflicts with a mandatory legal requirement, that requirement applies.
Changes to this policy
We may update this policy when clinic procedures, payment arrangements or applicable requirements change. The latest version and revision date will be published on this page. Terms communicated for a specific appointment, treatment plan or purchase may also apply.
Contact us
Contact Golabari Dental Care to discuss a payment or request a refund review. Please keep your receipt or payment reference available when possible.