A completed examination, consultation or treatment cannot be returned. If you have a concern about care received, contact the clinic promptly so it can be reviewed through the clinical concern process described below.
Scope of this policy
This policy applies to return requests involving physical products, if any, supplied directly by Golabari Dental Care. It also explains why dental consultations, procedures and other professional services are handled differently from retail goods.
The current website does not operate an online shop or process online product orders. Any product availability, price and applicable return conditions should be confirmed directly with the clinic before purchase.
Dental services cannot be returned
Professional time, clinical examinations, diagnostic work and dental procedures are consumed when provided and cannot be physically returned. A treatment outcome may also depend on individual health, healing, aftercare and other clinical factors.
A concern about a service is not ignored merely because it is not a return. Please contact the clinic so the circumstances can be assessed, records reviewed where appropriate, and reasonable next steps explained.
Physical products supplied by the clinic
If the clinic supplies a physical oral-care product, appliance accessory or other item, any return is subject to the item’s condition, hygiene and safety considerations, manufacturer restrictions, proof of purchase and applicable law.
Custom-made, prescribed or patient-specific dental devices are generally treated differently from standard unopened retail items because they are prepared or selected for an individual.
Conditions for an eligible return
Unless an item is faulty, damaged, incorrectly supplied, or applicable law requires otherwise, the clinic may consider a return only when:
- The request is made promptly after purchase.
- Valid proof of purchase from Golabari Dental Care is available.
- The item is unused, unopened and in its original saleable packaging.
- Labels, seals, accessories and instructions remain intact.
- The item has been stored appropriately and has not been contaminated.
Contact the clinic before bringing or sending an item back. Acceptance must be confirmed after inspection and is not guaranteed merely because a request was submitted.
Items that may not be returnable
For health, hygiene, safety and individual-use reasons, returns may not be accepted for:
- Opened, used, worn, fitted or hygiene-sensitive oral-care products.
- Custom-made, personalised or patient-specific items and dental appliances.
- Items altered, damaged or contaminated after supply.
- Products without proof of purchase or original packaging.
- Expired products or items returned after an unreasonable delay.
- Items supplied by an unrelated third party rather than the clinic.
This list does not remove rights or remedies that cannot lawfully be excluded, including where an item is defective or was incorrectly supplied.
Damaged, defective or incorrect items
Inspect an item as soon as reasonably possible. If it appears damaged, defective or different from what was agreed, stop using it where continued use may create a safety concern and contact the clinic promptly.
Keep the item, packaging, receipt and any relevant instructions. The clinic may request photographs or an in-person inspection and may need to consult the supplier or manufacturer before confirming the available remedy.
How to request a return
- Call the clinic on +91 81001 43246 and explain the issue.
- Provide your name, purchase date, item description and proof of purchase.
- Do not post or deliver an item until the clinic confirms how it should be returned.
- Bring the item, original packaging and receipt when requested.
A website message is a request for review and does not itself approve a return, exchange or refund.
Inspection and outcome
The clinic will assess the returned item and available records. Depending on the circumstances and applicable rights, the outcome may include declining the return, arranging an exchange, referring the matter to the manufacturer, correcting an incorrectly supplied item, or considering an appropriate refund.
Any approved financial remedy is handled under the clinic’s applicable refund arrangements and the original payment records.
Exchanges
An exchange may be considered for an eligible unused item or an item confirmed as defective or incorrectly supplied. Availability of a replacement is not guaranteed. Custom or prescribed items may require a new assessment, adjustment or remake rather than a retail exchange.
Concerns about dental treatment
If you are concerned about symptoms, fit, comfort, function or another aspect of treatment, contact the clinic promptly. The dentist may need to examine you before deciding whether observation, aftercare, adjustment, further treatment or another response is appropriate.
Do not stop prescribed care or rely on a website return request for urgent symptoms. Severe swelling, breathing or swallowing difficulty, uncontrolled bleeding or significant trauma may require immediate emergency medical assistance.
Appointments and cancellations
This return policy does not govern appointment changes, deposits or cancellation consequences. Ask the clinic about any applicable appointment or payment terms when booking, and contact the clinic as early as possible if you need to change a confirmed visit.
Applicable rights
Nothing in this policy excludes or limits patient rights, consumer protections, warranties or remedies that cannot lawfully be excluded or limited. Where this policy conflicts with a mandatory legal requirement, that requirement applies.
Changes to this policy
We may update this policy when clinic processes, products or applicable requirements change. The latest version and revision date will be published on this page. Terms communicated for a specific purchase may also apply.
Contact us
Contact Golabari Dental Care before attempting a return. Please have the item and proof of purchase available when possible.